Privacy Policy

1. Information we collect

Depending on how you interact with us, we may collect:

• Contact details — your name, country, email address and phone number.
• Case information — details you choose to share about the scam, the amount involved, dates, the platform or party involved, and supporting documents such as screenshots, receipts, statements, correspondence, transaction IDs and wallet addresses.
• Technical data — basic information collected automatically when you visit the website, such as IP address, approximate location, browser type and pages viewed.

Please only share documents that are yours to share, and avoid sending full card numbers, passwords or other credentials — we never need them.

2. How we use your information

• To respond to your enquiry and carry out the free case review.
• To investigate, trace and progress your case and prepare reports and action plans.
• To communicate with you about your case and our services.
• To comply with legal, regulatory and record-keeping obligations.
• To operate, secure and improve our website.

3. Lawful basis for processing

We process your personal data under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, and, where they apply to you, the EU General Data Protection Regulation (GDPR) and Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) together with applicable provincial privacy laws. Our lawful bases are the performance of a contract with you, our legitimate interests in operating and improving our services, compliance with legal obligations, and your consent where consent is required. Where Canadian law applies, we rely on your consent and the other grounds permitted under that law.

Some of the case material you send us — for example, information revealing suspected criminal offences — may attract additional protection under the UK GDPR and Data Protection Act 2018. We process that material only so far as necessary to investigate and progress your case, and on the conditions permitted by Schedule 1 of the Data Protection Act 2018.

4. Who we share your information with

We do not sell your personal data. We may share it with:

• Banks, exchanges, payment providers, regulators and law-enforcement agencies, where relevant to progressing your case and with your knowledge.
• Trusted service providers who help us operate (for example, hosting, secure storage and communications), under appropriate confidentiality and data-protection obligations.
• Professional advisers, or where required by law, court order or a regulatory authority.

5. Data retention

We keep your personal data only for as long as necessary for the purposes described above and to meet legal and regulatory requirements, after which it is securely deleted or anonymised.

6. Security

We use appropriate technical and organisational measures to protect your information against unauthorised access, loss or misuse. No method of transmission or storage is completely secure, but we work to safeguard your data at every stage.

7. International transfers

Because we operate in the United Kingdom, the European Union and Canada, your information may be transferred to and processed in a country other than the one you live in — including the United Kingdom, where we are based. When we transfer personal data out of the UK or the EEA, we rely on appropriate safeguards recognised by applicable law, such as UK adequacy regulations or an EU adequacy decision, the UK International Data Transfer Agreement or Addendum, or standard contractual clauses, so that your data continues to receive an appropriate level of protection.

8. Your rights

Depending on where you live, you may have the right to access, correct, delete or restrict the use of your personal data, to object to certain processing, to data portability, and to withdraw consent at any time. To exercise these rights, contact support@lost-funds.com. You also have the right to complain to a data-protection authority. Our lead supervisory authority is the UK Information Commissioner's Office (ICO), Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF — ico.org.uk. If you are in the European Union you may complain to your member-state supervisory authority, and if you are in Canada, to the Office of the Privacy Commissioner of Canada (OPC).

9. Cookies

Our website may use essential cookies to function and, with your consent, analytics cookies to help us understand how the site is used. You can control cookies through your browser settings.

10. Children

Our services are intended for adults. We do not knowingly collect personal data from anyone under 18.

11. Changes to this policy

We may update this Privacy Policy from time to time. The version published here with the "Last updated" date above is the current version.

12. Contact us

For any privacy question or request, contact support@lost-funds.com, or write to us at:

Lost Funds Recovery Ltd
66 Gresham Street
London EC2V 7NN
United Kingdom